myUSF Blackboard News

Problem

Collecting Messages in any discussion board redraws the screen in such a way as to prevent subsequent viewings.

Here’s how to recreate the problem

1. Go into any discussion board discussion
2. Check the boxes next to some threads, or else select all threads, click Collect to collect the messages
3. Observe at this point that the screen with the collected messages loses it’s top tab frame
4. Scroll to the bottom of the collected messages and click OK(or else click the breadcrumb bar) to return to the discussion forum
5. Observe that the page is still without the top tab frame
6. No longer will threads display in the thread box, and the whole lower message pane will not render.

You can try to go to any other discussion post. So long as the top frame is missing, the discussion board will not work correctly. Collecting messages causes the page to be redrawn sans top frame.

Browser window without the tab frame, and no discussion board posts where there should be four

Work Around

The most straightforward solution is to reload the URL https://my.usf.edu, which will redraw the screen with a proper tabset on the top frame. You can then go into your course Tab and reenter your course.

It works, but it’s cumbersome.

When we come up with a better solution we’ll update this post.

Update: July 23

Good News, this problem, along with a huge host of other Discussion Board problems, is resolved in the upcoming 7.3 release. We are evaluating 7.3 now to determine when it can be put into production.