Update: The hardware failure has been resolved, and the data has mostly been restored. We will be switching back to the production cluster tonight at midnight. To facilitate the switch back, Blackboard will be unavailable for approximately 30 minutes beginning Thursday June 11, 12:01am .
The data restoration from older courses prior to 2009 will continue for the next 24 hours.
Update: Tuesday June 9, the server was overloaded while trying to recover data from the disaster location to the production location. A restart of Blackboard was necessary. Blackboard was unavailable for approximately 15 minutes around 3:30pm June 9.
Update: We’ve been running out of our disaster location since June 3 while the hardware is restored and the data recovered. So far no major hiccups, all the data is available as expected.
On June 3, between 5-7pm MyUSF experienced a hardware failure which effected the performance and availability for some users until around 11pm. The hardware problem has also caused course content from Spring 2009 and Content Collection items to become unavailable. Current Summer 2009 content should not have been affected.
The nature of the failure forced us to switch to our disaster backup system. Content uploaded to the Content Collection between 5-7pm on June 3 of the failure may have been lost and will need to be uploaded again. Contents, Asisgnments, Exams, anything uploaded directly to Summer 2009 courses should not have been affected.
When the hardware issue is resolve we will make plans to switch back to the main server cluster.
Please follow this article for updates to this evolving situation.
June 4th, 2009 at 9:31 am
BB is still not working for me. Just thought you should know since I have two assignments due today that I cannot work on because BB is still down!
June 4th, 2009 at 12:24 pm
I lost my connect at 934pm on June 3rd after recving the msg that the system will go down at 10pm. I was in the middle of my Exam 1 for Sociology.
June 4th, 2009 at 12:28 pm
I am a TA in an online class… an online assignment is due later today and my students are still calling in about issues with Blackboard…
June 4th, 2009 at 11:55 pm
“MyUSF experienced a hardware failure which effected the performance and availability”
Translation BB did not work and was not available at all. Thanks for messing with me when i was trying to take a test.
June 20th, 2009 at 5:54 pm
Actually, this time, the storage system blew 3 hard drives in rapid succession, circumventing the RAID 5 we run to reduce the risk of data loss. Data was lost, and we had to fail to our Disaster system for 7 days while we replaced the hardware and recovered the data.
Sorry for the inconvenience.
August 20th, 2009 at 6:10 am
There is a well known website on the internet, Askdrtech.com, which provides technical support to all sorts of system-based problems. And these visitors have reported 100 percent satisfaction rate. All in all, ASKDRTECH.com provides ultimate service; they rectify all sorts of problems erupting on your PC. Even, in cases where you have lost your data, they can flawlessly restore it using advanced data restoration techniques.
http://www.askdrtech.com/